Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and COUNT INTERACTIVE LLC (“COUNT INTERACTIVE,” “we,” “us,” or “our”) regarding Generals of Legends, our websites, game clients, support channels, and any related products or services that link to these Terms (collectively, the “Services”).

You must comply with these Terms and all laws that apply to your use of the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

We may update these Terms to reflect changes to the Services, law, safety requirements, or our business. We will post the revised Terms and update the date above. Where required by law, we will provide additional notice or obtain consent. Continued use after an update takes effect constitutes acceptance of the revised Terms.

2. Eligibility and accounts

2.1 Age and authority

You may use the Services only if you can legally enter into this agreement. If you are under the age of legal majority where you live, a parent or legal guardian must review and accept these Terms for you and supervise your use. Children may use the Services only where permitted by applicable law and the relevant app store.

2.2 Account information and security

If an account is required, you agree to provide accurate information, keep it current, and protect your login credentials. You are responsible for activity under your account to the extent permitted by law. Notify us promptly at support@countinteractive.com if you suspect unauthorized access.

You may not sell, rent, transfer, share, or purchase accounts unless the Services expressly allow it. We may request reasonable information to verify account ownership before assisting with account recovery, access, or deletion.

3. License and ownership

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to download and use the Services on devices you own or control, solely for lawful, personal, and non-commercial entertainment.

The Services—including software, game systems, characters, stories, artwork, audio, video, text, designs, logos, and other content—are owned by or licensed to us and are protected by intellectual-property laws. Except for the limited license above, no rights are transferred to you.

You may not, except where applicable law expressly permits:

• copy, reproduce, distribute, publicly perform, sell, lease, sublicense, or commercially exploit the Services;
• modify, translate, adapt, reverse engineer, decompile, disassemble, or create derivative works from the Services;
• remove or obscure copyright, trademark, or other proprietary notices; or
• use our names, logos, game assets, or branding in a way that suggests sponsorship or endorsement without prior written permission.

4. User content

“User Content” means content you submit or make available through the Services, such as profile names, chat messages, support requests, images, or feedback. You retain any rights you already hold in your User Content.

To operate and improve the Services, you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, adapt, display, distribute, and otherwise use your User Content in connection with the Services. This license lasts only as long as reasonably necessary for those purposes, except where content has been shared with others, retained for legal reasons, or incorporated into de-identified or aggregated materials.

You represent that you have the rights needed to submit User Content and that it does not violate law, these Terms, or another person’s rights. We may review, restrict, or remove User Content where reasonably necessary to operate the Services, enforce these Terms, or comply with law, but we are not required to monitor all content.

If you send ideas or feedback, you allow us to use them without restriction or compensation, provided we do not identify you publicly without permission.

5. Acceptable use

You agree not to:

• cheat; exploit bugs; use bots, scripts, automation, unauthorized mods, or other tools that alter gameplay or provide an unfair advantage;
• interfere with servers, networks, security, authentication, matchmaking, or another player’s use of the Services;
• probe, scan, or test vulnerabilities, bypass access controls, or access non-public systems or data;
• harass, threaten, defraud, impersonate, or abuse others, or publish unlawful, hateful, obscene, or infringing content;
• collect another person’s personal information without authorization;
• use the Services for spam, unauthorized advertising, gambling, illegal activity, or commercial activity not approved by us;
• trade accounts or Virtual Items outside methods expressly provided by the Services;
• manipulate rankings, rewards, payments, referrals, or other Service features; or
• encourage or help another person do any of the above.

We may investigate suspected violations and take proportionate action, including warnings, removal of content or benefits, gameplay restrictions, suspension, or termination. We may cooperate with app stores, payment providers, regulators, and law-enforcement authorities where appropriate.

6. Purchases, subscriptions, and virtual items

6.1 Store purchases

Purchases are processed by the platform through which you obtained the Services, such as Apple App Store or Google Play. The platform’s payment terms, taxes, billing, cancellation, and refund rules also apply. We do not directly control platform payment processing.

Prices and availability may change. You are responsible for applicable charges and for ensuring that you have authorization to use the selected payment method. Except where law or the platform’s rules require otherwise, completed purchases are final and non-refundable.

6.2 Virtual items

The Services may offer virtual currency, characters, equipment, passes, boosts, or other digital items (“Virtual Items”). Virtual Items are licensed, not sold. They have no cash value, are not property or legal currency, and may not be redeemed for money or transferred outside the Services unless we expressly permit it.

We may manage, balance, modify, limit, or discontinue Virtual Items and gameplay systems as the Services evolve, subject to applicable law. Unauthorized purchases, chargebacks, fraud, or misuse may result in the removal of Virtual Items or account restrictions. If an account is deleted or terminated, unused Virtual Items may be lost without compensation, except where law requires otherwise.

6.3 Subscriptions

If a recurring subscription is offered, its price, billing period, benefits, renewal terms, and cancellation method will be shown before purchase. Subscriptions renew automatically unless canceled through your app-store account before the renewal date. Cancellation generally takes effect at the end of the current billing period.

7. Updates and availability

We may patch, update, rebalance, add to, or remove features and content. Updates may be required to continue using the Services. We may also suspend or discontinue some or all of the Services for maintenance, security, legal, technical, or business reasons.

We do not guarantee that every feature, event, item, or version will remain available, that the Services will operate on every device, or that access will be uninterrupted. Where reasonably practicable and legally required, we will provide notice of material discontinuation.

8. Third-party services

The Services may link to or interoperate with app stores, social platforms, community services, payment providers, analytics providers, or other third parties. Their services are governed by their own terms and privacy policies. We are not responsible for third-party services, content, availability, or practices, except to the extent required by law.

9. Suspension, termination, and account deletion

You may stop using the Services at any time. You may request account deletion through an in-game account or support option, if available, or by contacting us. Deletion is described further in our Privacy Policy.

We may suspend or terminate access if we reasonably believe you violated these Terms, created risk or harm, engaged in fraud or unlawful conduct, or if suspension is necessary to protect the Services, users, or third parties. Where appropriate, we will consider the seriousness and history of the conduct and any legally required notice or appeal rights.

Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, liability limits, indemnity, and dispute provisions—will remain in effect.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE SECURE, ACCURATE, ERROR-FREE, OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT GAMEPLAY CONTENT, PROGRESS, OR USER CONTENT WILL NEVER BE LOST. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COUNT INTERACTIVE AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, BUSINESS, OR SERVICE AVAILABILITY, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US THROUGH THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$20.

These exclusions and limits do not apply to liability that cannot be limited by law, which may include liability for fraud, willful misconduct, death or personal injury caused by negligence, or violation of mandatory consumer rights. Some jurisdictions do not allow certain limitations, so some terms above may not apply to you.

12. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless COUNT INTERACTIVE and its affiliates, licensors, service providers, officers, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the Services, your User Content, or your material breach of these Terms. This section does not require you to indemnify us for our own fraud, negligence, willful misconduct, or violation of law.

13. Disputes and applicable law

If you have a concern, please contact us first so we can try to resolve it informally. Nothing in these Terms prevents either party from seeking urgent protective relief or using a small-claims or consumer dispute process where available.

These Terms are governed by the laws applicable to the entity operating the Services, without regard to conflict-of-law rules, except that mandatory consumer protections in your place of residence continue to apply. Any dispute must be brought in a court with lawful jurisdiction, unless you and we agree to another legally permitted resolution process.

14. General provisions

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services and replace earlier agreements on the same subject.
• Severability. If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue.
• No waiver. Failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign them as part of a reorganization, merger, sale, or transfer of the Services, subject to applicable law.
• Electronic communications. You agree that notices provided in the Services, on our website, or by email satisfy legal communication requirements where permitted by law.
• Language. Translations may be provided for convenience. To the extent permitted by law, the English version controls if there is a conflict.

15. Contact us

Questions about these Terms or the Services may be sent to: